Frequently Asked Questions (FAQ)
How long does the process take? ↓
We only need you impressions in-house for 7-10 days, the rest is transit time. Choose one of the faster shipping options at check-out to speed up the process
Is there a discount for ordering more than one? ↓
Yes, we offer a discount if you order an exact duplicate. Send us an email for details
Can you use my impressions that I have already? ↓
Yes, we can use your impressions. Just make sure they are made to our specifications which include the upper part of the ear including the helix curl and helix lock
Do I need more than one set of impressions for more than one set of earpieces? ↓
We can use one set of impressions to make multiple set of earpieces
Do you keep my impressions for future orders? ↓
Yes, we keep your impression on file for a period of time as long as they are in good condition
What is the difference between Acrylic and Satin Soft? ↓
Both the Satin Soft and Acrylic will be comfortable, so don't go one direction or the other for more comfort. The Satin Soft does tend to seal the ear a bit better so we recommend this type earpiece for noisier cockpits or for folks that are having trouble hearing ATC
Can I switch sides with a dual earpiece set-up? ↓
Yes, the sides can be switched. Email us for directions
Who do I contact for service on headsets purchased from Avery Sound Company? ↓
If you have had your set for less than one month, please contact us as soon as possible. If it has been more than one month since you made your purchase, the set needs to be returned to the manufacturer. Sets under warranty are repaired for free; tell them your approximate purchase date. Sets that are out of the warranty period are repaired or replaced for a flat rate.
Customer Service Manager
1720 East 14th Street
Glencoe, MN 55336
(800) 218-2410 ext. 249
345 Encinal Street
Santa Cruz, CA 95060
Avery Sound Company, Inc.
P.O. Box 7076
Capo Beach, CA 92624
(800) 786-5140 voice
(815) 572-0464 fax
Remakes, returns and refunds ↓
We want to make sure you are happy with your earpieces. We guarantee the fit of your earpieces and will work with you to make any adjustments, including remaking your earpieces when returned, if needed, up to 45 days from receipt. Prior authorization for remake return is needed. Since the earpieces are custom made to your ear, we do not accept any returns for refunds on custom earpieces. We do accept returns on Plantronics and Telex headsets within 30 days of purchase. There is a minimum of $50 restocking charge, plus charges for any used or opened components. Shipping charges and costs are nonrefundable. Prior written authorization is required for headset returns. After placing an order, we allow up to six months for you to send in your impressions before we consider your order void and not refundable.
How can I contact you? ↓
You can reach us at (800) 786-5140 (voice), (949) 545-7234 (voice), (815) 572-0464 (fax), or Sales@Pilotstuff.com. You can also write us at P.O. Box 7076, Capo Beach, CA 92624.