Who do I contact for service on headsets purchased from Avery Sound Company?
If you have had your set for less than one month, please contact us as soon as possible. We will immediately send you a replacement set and a label to use to return the problem set . If it has been more than one month since you made your purchase, the set needs to be returned to the manufacturer. Sets under warranty are repaired for free; tell them your approximate purchase date. Sets that are out of the warranty period are repaired or replaced for a flat rate.
Telex Headsets
Customer Service Manager
1720 East 14th Street
Glencoe, MN 55336
(800) 218-2410 ext. 249
Plantronics Headsets
Customer Service
345 Encinal Street
Santa Cruz, CA 95060
(800) 544-4660
Sennheiser
One Enterprise Drive
Old Lyme, CT 06371
(860)434-9190
Avery Sound Company, Inc.
2045 Flower Court
Upland, California 91784
(800) 786-5140 voice
(815) 572-0464 fax
Sales@PilotStuff.com
Are Passport Kit Bags made out of leather?
All Passport Kit Bags are made of expanded vinyl that is designed to provide you with years of service and a professional appearance. The Passport and the International (two of our most popular models) are often mistaken for leather, both in appearance and feel. The smaller models have a leather grain appearance that you have seen many times in the cockpit.
What kind of warranty will I have?
We have depended on happy customers to do much of our advertising for us for over 25 years. You must be satisfied with any product we sell you. If you are not completely satisfied with a product we sold you, please contact us immediately. We want you to be totally happy with our products or your money back. We mean it!
How long will it take to get my order?
We ship most of our kit bags via United Parcel Service (Ground)from our South Carolina warehouse. These orders take one to three business days for East Coast destinations and up to six business days for the West Coast. If you have a special request on shipping, please let us know.
Do you offer name or address imprinting on the bags?
Currently we are not offering imprinting. This allows you to return any kit bag you ordered from us for any reason, for a full refund of your purchase price less a small restocking fee.
How can I contact you?
You can reach us at (800) 786-5140 (voice), (909) 982-5791 (voice), (815) 572-0464 (fax), or Sales@Pilotstuff.com. You can also write us at 2045 Flower Court, Upland, California 91784. Our street address is on all of our shipping materials in case you need to return items to us by UPS or Fedex.
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